Refund and Return Policy
At Dos Aguas Botanica, customer satisfaction is important to us. This policy explains how returns and refunds are handled.
Returns
Returns may be accepted within 14 days of delivery under the following conditions:
The item must be unused
The product must be in its original packaging
Proof of purchase must be provided
Non-Returnable Items
Due to the nature of spiritual and ritual products, certain items may not be eligible for return once opened or used.
These items may include:
Spiritual candles
Ritual oils
Personal spiritual items
Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method.
Shipping Costs
Shipping costs are non-refundable.
Customers are responsible for return shipping unless the product arrived damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue.
Contact Us
For questions about returns or refunds, contact us:
Dos Aguas Botanica
Stockton, California
Email: info@2aguasb.com