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Refund and Return Policy

ReturnsNon-Returnable ItemsDamaged or Incorrect ItemsRefundsShipping CostsSpiritual Product DisclaimerContact

Dos Aguas Botanica

Last updated: 2026

At Dos Aguas Botanica, we value our customers and strive to provide high-quality spiritual and cultural products. This Refund and Return Policy explains the conditions under which returns and refunds may be accepted.

Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be in the original packaging.

  • Proof of purchase must be provided.

To start a return request, please contact us at:

Dos Aguas Botanica

Stockton, California, United States

Email: info@2aguasb.com

Phone: +1 (510) 927-0646

Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

Non-Returnable Items

Due to the nature of spiritual, ritual, and personal products, certain items cannot be returned once opened or used.

Non-returnable items include:

  • Opened candles

  • Spiritual oils

  • Herbs and incense

  • Spiritual baths or powders

  • Ritual items once opened or used

These items are considered final sale for hygiene and spiritual practice reasons.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To process your claim, we may request:

  • Photos of the damaged product

  • Photos of the shipping packaging

We will provide either:

  • a replacement product, or

  • a full refund if the item cannot be replaced.

Refunds

Once the returned item is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs

Shipping fees are non-refundable, unless the return is due to an error on our part.

Spiritual Product Disclaimer

All products sold by Dos Aguas Botanica are intended for spiritual, cultural, and personal use. Results from spiritual products may vary depending on personal beliefs and practices. We do not guarantee specific outcomes.

Contact

For questions regarding refunds or returns, please contact us:

Dos Aguas Botanica

Stockton, California

Email: info@2aguasb.com

Phone: +1 (510) 927-0646.