refund-policy | 2 Aguas B

Refund and Return Policy

At Dos Aguas Botanica, customer satisfaction is important to us. This policy explains how returns and refunds are handled.

Returns may be accepted within 14 days of delivery under the following conditions:

Due to the nature of spiritual and ritual products, certain items may not be eligible for return once opened or used.

These items may include:

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method.

Shipping costs are non-refundable.

Customers are responsible for return shipping unless the product arrived damaged or defective.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue.

For questions about returns or refunds, contact us:

Dos Aguas Botanica

Stockton, California